Returns & Exchanges

We can't imagine that you would not like a Horse Hippie product but rest assured that within 30 days of receipt of your order, you may return any item, in new condition.  Just send it back to Horse Hippie for a refund, store credit (gift certificate), or exchange.

  • All return/exchanges must be received within 30 days of the original shipment date.

  • Sale items are all final sale & cannot be returned or exchanged.

  • All items must be returned in their original, unworn, unwashed and smoke-free condition.

  • All items must be returned with their original tags attached. Clothing returned without original tags or not in compliance with our return/exchange policy will be refused or charged a 20-50% restock fee.

  • Jewelry and bags must be returned with original box or bag.

  • Original shipping fees are not-refundable & return shipping is the responsibility of the customer.

  • Damaged items are only valid for an in-store credit only. Damages to items must be reported within 30 days of the purchase date and prior to wearing the garment. Please contact us prior to returning any damaged or defective items. Items not received need to be reported within 2 business days of the scanned delivery.

  • Items received as a gift are only valid for an in-store credit.

  • Refund requests made to expired credit cards will be issued in the form of a store credit.

 

Return Instructions:

  • Please review our Return & Exchange Policy above to make sure you have met all the return requirements. Items returned that do not meet all the return requirements will not be accepted & additional postage will have to be paid to have the item returned to you.

  • Complete the return form that was included with your order with the product information found on your packaging slip for the product(s) you wish to return.

  • Fold clothing neatly and place in the original plastic garment bag as it was received. Include the completed return form and send to: 1803 Pepperridge Lane, Reston, VA 20191

  • You are responsible for the cost of return shipping. If you are making an exchange Horse Hippie will pay the postage to send the exchanged items back to you. We recommend that you purchase delivery confirmation for your return package, to ensure your package gets to us safely.

  • Returns & exchanges will be processed within one week of our receipt of the items. You will receive e-mail notification when your return/exchange is complete.

Damaged or defective items:

If an item is received damaged or defective customer service needs to be notified within 10 days for a full refund. Notification past the 30 day return window will not be eligible for a refund. Please email our customer service team at  prior to returning any damaged or defective items.

 

Shipping fees are not refundable except in the case of incorrect or damaged merchandise. In this case, please e-mail customer service for assistance.